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Transilvania Times

Airlines & baggage

The carriers operating at the Transylvania airports — Cluj-Napoca, Târgu Mureș and Sibiu — with the ground handler and the steps for lost baggage or belongings. Flight data is live; handling contacts can change, so confirm before you travel.

Menzies Aviation Romania

Menzies Aviation Romania

The main ground handler (ramp & baggage) at Cluj-Napoca and Sibiu

Menzies runs the “below-the-wing” services — aircraft loading/unloading, baggage sorting and transport, plus check-in and boarding for most airlines. If a checked bag is missing or damaged, or you left something on board, the Menzies desk is the first point of contact at Cluj and Sibiu. At Târgu Mureș, handling is done by the airport itself (below).

CLJCluj-Napoca
Cluj-Napoca Airport — passenger, ramp, baggage
+40 264 307 562+40 264 307 506clj.admin@menziesaviation.comclj.tkt@menziesaviation.com
Hours: Daily 04:30–20:00
SBZSibiu
Sibiu Airport — passenger, ramp, baggage
+40 758 255 710
Hours: Around the clock, 24/7
Official site

Lost a bag or a personal item?

It matters WHERE it happened — at the airport or on board the aircraft. These are two different routes.

At the airport

A checked bag missing or damaged: go to the ground handler’s desk in the baggage hall and file a report (PIR) BEFORE you leave. An item lost or left in the terminal (at security, at the gate): contact the airport’s lost-property office.

What is a PIR? A PIR (Property Irregularity Report) is the official claim form for a missing or damaged checked bag. It is filled in on the spot at the handler’s desk — not online — and you get a reference number your airline uses to trace the bag. Keep your bag tag and boarding pass; you then track the bag on your airline’s “baggage tracing” page.

CLJ
Cluj-Napoca Airport — lost property
+40 264 307 500office@airportcluj.ro
TGM
Transylvania Airport (Târgu Mureș) — in-house handling
+40 265 328 258handling@transylvaniaairport.ro
SBZ
Sibiu Airport — Menzies desk (24/7)
+40 758 255 710

On board — during the flight

An item left on the aircraft is the airline’s responsibility, not the airport’s. Contact the airline you flew with as soon as possible (flight number and seat). At Cluj and Sibiu, items found on board are usually collected by Menzies (contact above); at Târgu Mureș, by the airport. Always confirm with your airline.

Baggage desk, per airport

CLJCluj-Napoca
Menzies Aviation Romania
+40 264 307 562+40 264 307 506clj.admin@menziesaviation.comclj.tkt@menziesaviation.com
Hours: Daily 04:30–20:00 (Menzies desk)
Where: Menzies desk in the baggage reclaim hall (arrivals). File the report (PIR) BEFORE leaving the baggage area.
TGMTârgu Mureș
Handling propriu — Aeroportul Transilvania
+40 265 328 258handling@transylvaniaairport.ro
Hours: On flight arrivals
Where: The airport handling office in arrivals. Baggage is handled directly by the airport staff.
SBZSibiu
Menzies Aviation Romania
+40 758 255 710
Hours: 24/7
Where: Menzies desk in the passenger terminal, available around the clock. File your report before leaving the baggage area.

Track your bag online

Once you have filed the PIR and have the reference number, you can track the bag on your airline’s official page. Direct links for the main carriers:

LufthansaTrack your bagRyanairTrack your bagTAROMTrack your bagTurkish AirlinesTrack your bagWizz AirTrack your bag

For the other airlines, use their official site from the list below.

Steps for a missing bag

  1. 1Do not leave the baggage reclaim area — the report is filed there.
  2. 2Identify the arrival airport and airline: the cards below give the handling agent.
  3. 3At the agent’s desk, ask for a PIR and keep the reference number.
  4. 4Call or e-mail the agent with the PIR number to trace the bag.

Exceptions at Cluj: TAROM and Turkish Airlines passengers use the airline’s own desk, not the general agent.

All airlines

TAROM

ROCLJTGMSBZ
Destinations · 1
Bucuresti Otopeni
Baggage & lost property
CLJ
TAROM — stația proprie Cluj
+40 264 307 569agcluj@tarom.ro
TAROM self-handles check-in, ticketing and boarding. Its ramp/baggage arrangement is not published by the airport — for a lost bag, contact TAROM’s own station (above) or the airport (+40 264 307 500).
TGM
Handling propriu — Aeroportul Transilvania
+40 265 328 258handling@transylvaniaairport.ro
SBZ
Menzies Aviation Romania
+40 758 255 710
Track your bag
Official site See flights

Handling contracts change every few years. For operational matters, confirm directly at the numbers above.